Privacy Policy

Last updated: 17 November, 2025

About Our Privacy Policy  

This privacy policy sets out how Gotcha Australia Pty Ltd ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website at https://gotchadev.wpenginepowered.com/ ("the Website"), use our services, make a purchase from our online store, via our digital platform such as Gotcha Perks Loyalty App (“the App”) , or  otherwise communicate with us (collectively, the "Services").  

In this Privacy Policy, “you” refers to any individual using our Website, App, or Services, whether as a customer, visitor, or any other person whose information we collect. We value your privacy and respect your right to control how your personal information is collected and used. 

By using or accessing our Website, App, or Services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. We may update this policy from time to time, and we encourage you to check this page periodically to stay informed about any changes. 

Information We Collect  

1. Information You Provide Directly:  

When you use our Apps or Services, we may collect:  

• Contact details: Name, address, address, phone number, email 

• Order details: billing and shipping address, payment confirmation, item ordered, email, and phone number. 

• Account details: username, password, security questions  

• Shopping information: the items you view, added to cart, or purchased  

Some features of our Apps, or Services require you to provide this information. You may choose not to provide it, but this may limit your ability to use certain features or complete a purchase.  

1. Information We Collect Automatically  

When you browse our Website, we may automatically collect “Usage Data,” such as: 

• Device and browser type 

• IP address and location data 

• Pages viewed and time spent on the Website 

We use cookies and similar technologies to collect this data. Cookies help us remember your preferences, improve site performance, and analyse how our Website is used. You can manage cookies through your browser settings but blocking them may cause some features to work incorrectly. 

1. Information from Third Parties 

We may also receive information from: 

• Payment processors for payment confirmation (e.g., credit card providers, PayPal) 

• Service providers such as shipping partners (e.g., Australia Post) to help fulfil orders and improve services 

Any information received from third parties is handled in line with this Privacy Policy. 

How We Use Your Information  

We use your personal information to:  

• Provide Products and Services: process payments, fulfil orders, send order updates, manage your account, arrange shipping, handle returns or exchanges, and enable product reviews. 

• Communicate with You: provide customer support, respond to enquiries, and improve our services. 

• Maintain Security and Prevent Fraud: detect, investigate, and act on potential fraudulent or illegal activity. If you have an account, please keep your login details safe. Contact us immediately if you believe your account has been compromised. 

How We Disclose Your Information 

We may share your personal information with: 

• Service providers – For payment processing, shipping, IT support, and other operational needs 

• Business and marketing partners – To help provide services and relevant advertising 

Third Party Websites and Links 

Our Website and App may provide links to websites or other online platforms operated by third parties. We recommend reviewing their privacy policies before providing any personal information.  

Security and Retention  

We take reasonable steps to protect your personal information. However, no online transmission or storage system can be guaranteed to be 100% secure. We recommend not using unsecure channels to send sensitive information. We keep your information only as long as necessary to provide our Services or as required by law.