Terms & Conditions

Last updated: August 26, 2025

These Terms & Conditions (“Terms”) govern the use of the Gotcha Fresh Tea website, the purchase of products online, and participation in Gotcha Fresh Tea promotions and campaigns. By accessing our website, purchasing our products, or taking part in our promotions, you agree to be bound by these Terms.

Sip More Get More Stamp Collection Card

• Offer valid only at participating stores listed on the card.
• Not valid with LIVEN or ShopBack payments.
• Not valid in conjunction with other promotions or discounts.
• Gotcha Fresh Tea reserves the right to modify or cancel this promotion at any time.

Vouchers

• Vouchers (digital or print) issued by Gotcha Fresh Tea are valid only at participating stores.
• Each voucher is valid until the expiry date specified.
• Vouchers cannot be redeemed for cash or combined with other promotions/discounts.
• Only one voucher may be applied per order.
• Gotcha Fresh Tea reserves the right to make the final decision on voucher use.

In-store Sales & Promotion

• Promotions are valid only during the advertised period and at participating stores.
• Promotions are not valid with LIVEN or ShopBack payments.
• Product availability and pricing may vary by store. Each Gotcha Fresh Tea store reserves the right to make the final decision on promotional product sales.
• Gotcha Fresh Tea reserves the right to modify or cancel promotions at any time without prior notice.

Social Media Campaigns

• Participation in Gotcha Fresh Tea social media campaigns (e.g., giveaways, contests, promotions) constitutes acceptance of these Terms.
• Winners will be contacted only via Gotcha Fresh Tea’s official accounts (IG: @gotchafreshtea; FB: gotchafreshtea) based on eligibility criteria outlined in the campaign post.
• Prizes are non-transferable, non-exchangeable, and cannot be redeemed for cash.
• Gotcha Fresh Tea reserves the right to disqualify entries deemed inappropriate, offensive, or fraudulent
• By participating, entrants grant Gotcha Fresh Tea the right to repost, share, or feature submitted content (photos, videos, comments) on Gotcha Fresh Tea official social media accounts, with credit to the original creator.

Privacy Policy

• Personal data collected (for purchases, vouchers, or campaign participation) will be handled in accordance with our Privacy Policy.

Return & Exchange Policy

• Products purchased from our website may be eligible for return or exchange within 14 days, provided they are in original condition and pass our quality check.

• Shipping costs for returns and exchanges are the responsibility of the customer, unless the product is faulty or damaged on arrival.

• Further details can be found in our Shipping & Returns Policy.